FAQ

Support

Frequently Asked Questions

We strive to delight and deliver on every service. If for any reason you’re not satisfied, we’ll do our best to make it right. Please contact us within 24-hours of your service and provide us with details of your concerns or issues and we will send the cleaners back to your house to fix till you satisfied.

Absolutely amazing cleaning offers total confidence with our teams of specialist  End of Lease cleaners. With our Bond Back Guarantee, if there any issue with the clean after agent inspection, simply notify us within 72-hours of service completion and we will collect the keys from the agent and return back to fix it with no extra charge, give you hassle free.

Are the cleaners covered by Public Liability Insurance and insured?

Safety first. All our cleaners are covered by $20 millions Public Liability Insurance and personal accident insurance.

Yes, we provide full breakage & loss cover. Doesn’t happen most of the time however we want to ensure you that you are in good hand. If there is any breakage or loss during your cleaning, notification must be made to us within 48 hours of service, by email or phone and we will pay for the breakage or loss.

A Team of 2 or 3 people is our standard, sometimes extra team members can come when needed.

Yes, all our cleaners have passed police background check. We make sure all of our cleaners are friendly and professional, as well as safe and trustworthy.

Our cleaning products are safe and friendly to the environment. After extensive research, we have selected enzyme wizard as the best cleaning product available in Australia and they are what we currently use. It’s safe for people, pets and the planet.

No. We provide all cleaning equipment and supplies.

Yes, we don’t mind pets in general, but would be great if you could  leave them in an area where they feel safe and comfortable while we do the cleaning.

For residential clean, we service most of north shore and surrounding areas.
For commercial clean, we service all Sydney areas.

Our residential cleaning hours of operation is between 7am to 5pm Monday to Sunday and we also have teams to work in night shift for commercial cleaning.

Can't find the answer?

We are one call away! Call 1300 583 940 for any questions.

Working Hours

Monday to Sunday 7AM to 6PM